Legal

Terms of Service

Billi Co LLC  ·  Effective October 23, 2026  ·  Last updated October 23, 2026

  1. Agreement to these terms
  2. The services
  3. Accounts and customer responsibilities
  4. SMS text messaging terms
  5. Acceptable use
  6. Fees and billing
  7. Intellectual property
  8. Your content and conversation data
  9. Disclaimers
  10. Limitation of liability
  11. Indemnification
  12. Termination
  13. Governing law and disputes
  14. Changes and contact

01Agreement to these terms

These Terms of Service ("Terms") are a binding agreement between you and Billi Co LLC ("Billi Co", "we", "us", or "our") and govern your use of the website at billi.co, our demo request and contact forms, our SMS text messaging program, and the AI voice, text, and chat services we provide (together, the "Services"). By using the Services you agree to these Terms and to our Privacy Policy. If you use the Services on behalf of a business, you represent that you have authority to bind that business.

02The services

Billi Co builds and operates AI agents that answer calls, texts, and chats, book appointments, qualify leads, and perform related tasks for business customers. Customer engagements are governed by these Terms together with the order, proposal, or service agreement you sign with us. If there is a conflict, the signed agreement controls.

03Accounts and customer responsibilities

  • You must provide accurate information when requesting a demo or opening an account, and keep it current.
  • You are responsible for the business information, scripts, and instructions you give us for your AI agent, and for ensuring they are accurate, lawful, and not misleading to your customers.
  • You are responsible for obtaining any consents required by law from your own customers before we contact them on your behalf, including consent to receive calls and text messages and, where required, notice of call recording.
  • You will keep your login credentials confidential and are responsible for activity under your account.

04SMS text messaging terms

Summary. Opt in is voluntary and never a condition of purchase. Message frequency varies, up to 6 messages per month. Message and data rates may apply. Reply STOP to cancel, HELP for help.

By checking an SMS consent box on our website, texting a keyword to our number, or giving verbal consent to our team, you agree to receive SMS text messages from Billi Co LLC at the mobile number you provide. Depending on the consent you give, messages may include demo scheduling and confirmations, appointment reminders, account and customer-care updates, replies to your questions, and, only if you separately opt in, marketing and promotional messages.

  • Frequency. Message frequency varies, up to 6 messages per month.
  • Cost. Message and data rates may apply. Billi Co does not charge for text messages, but your carrier may.
  • Opt out. Reply STOP to any message to cancel. You will receive one confirmation message and no further messages unless you opt in again.
  • Help. Reply HELP to any message, email [email protected], or call (810) 642-3550.
  • Privacy. Mobile numbers and opt-in data are not shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.
  • Carriers. Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and device.

The complete program description is in our SMS Terms, which are incorporated into these Terms.

05Acceptable use

You agree not to use the Services to: send unsolicited messages or make calls without required consent; violate the Telephone Consumer Protection Act, the CAN-SPAM Act, carrier rules, or any other law; transmit content that is unlawful, defamatory, fraudulent, or infringing; attempt to access other customers' data or interfere with the Services; reverse engineer the Services; or use the Services for emergency services. The AI agents are not a substitute for 911 or other emergency lines.

06Fees and billing

Fees for customer engagements are stated in your order or service agreement. Unless that agreement says otherwise, plans are billed monthly in advance, usage above plan limits is billed at the rates stated in your plan, and fees are non-refundable except as required by law. We may suspend Services for non-payment after notice. Prices may change with at least 30 days' notice before your next billing period.

07Intellectual property

The Services, including software, AI agent configurations, prompts, voices, designs, and website content, are owned by Billi Co or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Services for your internal business purposes during your engagement. You may not copy, modify, resell, or create derivative works from the Services except as we allow in writing.

08Your content and conversation data

You retain ownership of the business information you give us and the content of conversations between your customers and your AI agent. You grant us a license to use that content to provide, secure, and improve the Services. We will handle it in accordance with our Privacy Policy and any data protection terms in your service agreement, including HIPAA business associate terms where applicable.

09Disclaimers

The Services are provided "as is" and "as available." AI agents can make mistakes, misunderstand a caller, or fail to complete a task. We do not warrant that the Services will be uninterrupted, error-free, or produce any particular business result. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

10Limitation of liability

To the fullest extent permitted by law, Billi Co will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities, arising from or related to the Services. Our total liability for any claim arising from the Services will not exceed the fees you paid us in the 12 months before the claim arose, or $100 if you have not paid any fees.

11Indemnification

You agree to defend, indemnify, and hold harmless Billi Co and its members, officers, employees, and contractors from any claims, damages, and expenses, including reasonable attorneys' fees, arising from your use of the Services, your content, your violation of these Terms, or your failure to obtain consents required by law from your own customers.

12Termination

Customer engagements may be canceled as provided in your service agreement, and month-to-month plans may be canceled effective at the end of the current billing period. We may suspend or terminate access for breach of these Terms. Sections 7 through 13 survive termination.

13Governing law and disputes

These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Genesee County, Michigan, and you consent to their jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction.

14Changes and contact

We may update these Terms from time to time. The effective date above shows when they were last revised. Continued use of the Services after changes take effect means you accept the revised Terms.

Questions about these Terms: [email protected] or (810) 642-3550.
Billi Co LLC, 1031 Ramsgate Rd, Flint, MI 48532.